Preventive maintenance
Scheduled checks and routine maintenance for agreed computers, devices and systems.
MANAGED IT SERVICES
Move from reactive fixes to planned IT support.
A recurring support arrangement helps your business maintain its devices, users and core IT environment with a clear agreed scope.
WHAT'S INCLUDED
Support built around your business.
Each service agreement is scoped to your environment, number of users and support requirements.
User support
Remote assistance and agreed onsite support for common IT issues and user requests.
Network monitoring & checks
Basic health checks of agreed network equipment and connectivity, with issues escalated for action.
Security hygiene
Guidance on updates, endpoint protection, account access and safer working practices.
Backup review
Review of the agreed backup approach and visibility of backup status where access is available.
Service reporting
Records of support activity, recurring issues, recommendations and agreed follow-up actions.
HOW IT WORKS
From assessment to ongoing support.
Initial discussion
Understand your business size, locations, devices and current IT concerns.
IT assessment
Review the agreed environment, document assets and identify priority risks.
Service proposal
Agree covered devices, support channels, visit allowance, exclusions, fees and response arrangements in writing.
Ongoing service
Deliver agreed support, maintain service records and review performance periodically.
CLEAR SERVICE BOUNDARIES
Know what your agreement covers.
Before a monthly service starts, we document covered devices and locations, support hours, included onsite visits, remote support arrangements, response targets, parts and third-party costs, exclusions and approval requirements.
Major projects, new installations, hardware, software subscriptions and work outside the agreed scope can be quoted separately.